Privacy Policy

Effective Date: June 25, 2025
Company Name: Home 1st Care Ltd
Website: home1st.co.uk
Address: Office 46, Pure Offices, Broadwell Road, Oldbury, United Kingdom
Phone: +44 121 389 3166
Email: care@home1st.co.uk

1. Introduction

Home 1st Care Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, contact us, or use our services.

2. What Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly:

• Full name

• Contact details (phone number, email, address)

• Health-related information (where applicable for care service provision)

• Emergency contact details

• Payment or invoicing details

• Job application information (if applying for employment)

Information We Collect Automatically:

• IP address

• Browser type

• Device information

• Pages visited on our website

• Time and date of access

Cookies and similar tracking technologies may be used to improve your browsing experience. See our Cookie Policy for more information.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support

• To deliver home care and related services

• To create and manage care plans

• To manage appointments and communications

• To comply with legal, regulatory, and safeguarding requirements

• For recruitment and employment purposes

• To improve our website, services, and client experience

4. Legal Basis for Processing

We only process your data when we have a legal basis to do so, such as:

• Your explicit consent

• Fulfilment of a contract or service agreement

• Compliance with a legal obligation

• Legitimate interests pursued by Home 1st Care Ltd (e.g., service improvement)

5. Data Sharing & Third Parties

We do not sell your data. However, we may share your information with:

• Healthcare professionals or partners involved in your care

• Regulatory authorities, if legally required

• Service providers (e.g., IT, payment processors) under strict confidentiality agreements

• Law enforcement agencies, if necessary for compliance with the law

All third-party services used by us are GDPR-compliant.

6. How We Protect Your Data

We take appropriate technical and organisational measures to secure your personal information, including:

• SSL encryption for all web communications

• Restricted access to data

• Regular data protection training for staff

• Secure storage and backup procedures

7. Data Retention

We retain personal information only for as long as necessary for the purposes stated in this policy, or as required by law (e.g., health and safety or tax regulations).

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have rights including:

• The right to access your personal data

• The right to request correction of inaccurate data

• The right to erasure (“right to be forgotten”)

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time

• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please email us at care@home1st.co.uk.

9. International Transfers

Your data is primarily stored within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

10. Links to Third-Party Websites

Our website may contain links to other sites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our data practices. Updates will be posted on this page with a revised “Effective Date”.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us:

Home 1st Care Ltd
Office 46, Pure Offices, Broadwell Road
Oldbury, United Kingdom
📞 +44 121 389 3166
📧 care@home1st.co.uk
🌐 home1st.co.uk