Quality Assurance Procedure
Our managers will regularly check with you and your family about the services provided by us, this may be in person or over the phone.
This allows us to monitor the standards and address any concerns or issues with our service as a whole or with individual Home Care Workers.
We are regulated by the national regulator for all home care services the Care Quality Commission which is responsible for making sure home care services meet the legal requirements and standards of quality and safety.
Complaints
We have an open procedure for complaints and all our customers are provided with a copy of our procedures whenever they begin using our services.
We encourage everyone using our services to be open about any concerns, however small, regarding their care package. We promise to address complaints in the shortest time possible
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Recruitment & Selection
We understand that the quality of care delivered depends on the calibre of the staff team. Our recruitment and selection process ensures that each Home care worker we recruit is vetted before being entrusted with our clients.
A DBS and reference checks are carried out on every potential Home care worker. In addition, they are expected to provide their full background history since leaving school, explaining any gaps in the history.
Staff Induction & Training
Our Home Care Workers undergo a comprehensive induction process that meets legislation and can be tailored to individual needs.
We make it our business to develop a highly skilled, happy and motivated staff team, who in return deliver a good standard of service and make our customers happy.
The management team conducts spot checks by arrangement with clients to ensure high quality care is being delivered in the way they want it.
Staff meetings and supervision takes place on a monthly basis, whilst appraisals occur on an annual basis.
Some of the trainings we provide is:
- Moving and Handling
- Health and Safety
- Basic food hygiene
- Medical awareness
- Infection control
- Protection of vulnerable adults
- Dementia awareness
- Challenging behaviours
- Risk assessment
- Person-centered planning
- Communication skills
- Further specialist training
